Contact
Contact BERT, We're Happy to Help
Contact BERT shoe for any question about sizing, orders, returns, or wholesale. Whether you need pre and post activity shoe support or have a general inquiry, our BERT shoe customer service team is here for you. We are proud to be an outdoor shoe brand Colombia contact point for customers across the Americas and beyond. Reach out today, we'd love to help.
How to Reach Us
💬 WhatsApp: https://wa.me/573208346078
📧 Email: info@thebertshoe.com
📸 Instagram: https://www.instagram.com/thebertshoe/
Hours: Monday – Friday, 7AM – 6PM PST
We respond to all inquiries within 24 hours.
Send Us a Message
Prefer to write to us directly? Fill out the form below and we'll get back to you as soon as possible. Whether you're a customer, a retailer interested in stocking BERT, or just curious about the pre and post activity shoe, we'd love to hear from you. For a BERT wholesale inquiry, please include your business name and location in the message so we can assist you faster.
Why Contact BERT Shoe?
BERT is more than a shoe, it is a lifestyle choice for people who stay active. Designed as a pre and post activity shoe, BERT supports your feet before and after workouts, hikes, sports, and outdoor adventures. Our team understands your needs because we are active people too. We built BERT to solve a real problem: comfortable, supportive footwear for the moments around your activity.
When you reach out to us, you are connecting with a small, passionate team. We care deeply about every customer experience. Whether you are asking about fit, materials, care instructions, or delivery times, we will give you a clear and honest answer. No bots, no scripts, just real people who love what they do.
Pre and Post Activity Shoe Support
We offer full pre and post activity shoe support for every BERT customer. If your shoes arrive and something is not right, contact us immediately. We will work with you to find the best solution, whether that is an exchange, a return, or a replacement. Our goal is to make sure you love your BERT shoes from the first wear.
Not sure which size to order? Our sizing guide is available on the website. Still unsure? Send us a message and our team will help you choose the right fit. We have helped hundreds of customers find their perfect size and we are happy to help you too.
BERT Wholesale Inquiry
Are you a retailer interested in carrying BERT? We welcome new wholesale partners. To contact BERT shoe about a wholesale inquiry, submit the contact form below or send an email at info@thebertshoe.com. Please include your store name, location, and the type of products you currently carry. Our wholesale team will review your request and respond within two business days.
We work with boutique shops, sports retailers, outdoor stores, and wellness centers. BERT is a unique product that stands out on any shelf. Our wholesale partners receive competitive pricing, marketing support, and access to new product launches before the general public.
thebertshoe Help Center
Looking for quick answers? Visit our FAQ page for common questions about sizing, shipping, returns, and care. If you cannot find what you need there, don't hesitate to contact BERT shoe directly. We are always happy to go the extra mile for our community.
You can also follow us on Instagram at @thebertshoe for updates, tips, and behind-the-scenes content. Our community is growing every day and we love connecting with our customers online. Tag us in your photos and show us how you wear your BERT shoes.
Our Commitment to You
At BERT, customer satisfaction is our top priority. We respond to every message within 24 hours on business days. We treat every inquiry with care and respect. Whether you have a simple question or a complex issue, contact BERT shoe — we are here to help. Thank you for choosing BERT — the pre and post activity shoe built for people who move.
